Shipping policy

 

All orders are shipped from the United Kingdom.

 

Shipping Destinations and Rates

Country/Region  Est. Delivery Time Shipping Cost
United Kingdom  2–3 business days £3.99 GBP
Sweden  25–30 business days £15.00 GBP
Rest of the Europe  5–10 business days £15.00 GBP
United States  5–10 business days  £11.99–£70.00 GBP (calculated by weight)
Rest of the World  10–15 business days £25.00 GBP

Order Processing Time

  • Domestic orders (UK): Processed within 1–2 business days

  • International orders: Processed within 1–4 business days to allow for export documentation and customs preparation

Orders are dispatched once processing is complete.

Important Notice for EU Customers

Please note that orders shipped to EU countries may experience delays due to customs clearance and newly introduced import charges. These delays are beyond our control. We encourage customers to check their local customs regulations prior to ordering.

Import VAT, duties, or handling fees may apply upon arrival in your country and are not included in our product or shipping prices. These are the responsibility of the buyer.

International Orders

International customers are responsible for ensuring compliance with their country’s import laws. We recommend checking with your local customs authority regarding:

  • Any restricted or prohibited items

  • Import VAT, customs duties, and courier handling fees

Moony Paw Ltd is not liable for customs delays, additional fees, or the refusal of items at import.

Shipping Time

Shipping time begins once your order is dispatched. Estimated delivery times are provided as a guide and may vary due to:

  • Customs processing delays

  • Incomplete or incorrect shipping details

  • Courier disruptions or local delivery conditions

Address Accuracy and Delivery Exceptions

Customers are responsible for providing accurate and complete shipping details. Moony Paw Ltd cannot offer refunds or reshipments for delivery issues caused by:

  • Incorrect or incomplete addresses

  • Unreachable or incorrect contact information

  • Delivery refusal or failed delivery attempts

To request changes to your order information, please contact us immediately at info@moonypaw.com. If your order has not yet shipped, we will attempt to correct the details.

Need Help?

If you have questions about shipping, customs charges, or delivery times, contact us at info@moonypaw.com. We’re here to help.