Buyer Protection & Payment Security Policy

Effective Date: 06/01/2025

At Moony Paw Ltd, we are committed to providing a secure and trustworthy shopping experience. This Buyer Protection & Payment Security Policy outlines the measures we take to protect our customers during and after their purchase.

1. Secure Payment Processing

We utilize reputable and secure third-party payment processors, including but not limited to Shopify Payments, PayPal, and Apple Pay. These services are PCI DSS (Payment Card Industry Data Security Standard) compliant and use SSL encryption to ensure the confidentiality and integrity of your payment information.

We do not store or have direct access to your full credit card information at any point during the checkout process.

2. SSL Encryption

Our entire website is protected by SSL (Secure Socket Layer) technology, which encrypts all data transmitted between your browser and our servers. This ensures that your personal and financial information remains confidential and protected from unauthorized access.

3. Buyer Protection and Support

Moony Paw Ltd provides the following protections for all purchases made on our website:

  • Order Confirmation: Customers receive an email confirmation after each successful purchase, including a summary of the transaction and tracking details (where applicable).

  • Refund & Returns: We offer a fair and transparent return and refund policy. Customers are entitled to request a return or refund in accordance with our Refund Policy.

  • Dispute Resolution: In the event of a dispute, we will work diligently and in good faith to resolve any concerns. Customers may contact our support team via info@moonypaw.com for prompt assistance.

  • Lost or Damaged Items: In the case of loss or damage in transit, customers are encouraged to contact us within 14 calendar days of the estimated delivery date. We will investigate and, where appropriate, issue a replacement or refund.

4. Data Privacy

We collect only the personal information necessary to process your order and provide customer support. All personal data is handled in accordance with applicable data protection laws, including the UK GDPR. For more information, please refer to our Privacy Policy.

5. Compliance

Moony Paw Ltd operates in accordance with UK consumer protection laws and Shopify's Acceptable Use Policy. We reserve the right to update this policy as required by law or business needs.

Moony Paw Ltd
Registered in the United Kingdom
Email: info@moonypaw.com