Privacy policy

Last updated:  January 1, 2025

This Privacy Policy describes how MoonyPaw ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from moonypaw.com (the "Site"). For the purposes of this Privacy Policy, "you" refers to users of the Site, whether you are a customer, website visitor, or another individual whose information we collect.

Compliance with Data Protection Laws
We are committed to complying with data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Based on the nature of our business, we have assessed that we may not be required to pay the ICO fee, as our data processing activities are minimal and do not involve large-scale or high-risk data processing.

We only collect personal data necessary to process orders, provide customer support, and send marketing communications (with consent). Should our data processing activities change, we will reassess our obligations to ensure full compliance.

How We Collect and Use Your Information
We collect personal information to provide and improve our services. This includes:

1. Information You Provide Directly:

Contact Details: Name, address, email, phone number.
Order Information: Shipping and billing addresses, payment information.
Customer Support: Information provided when you contact us for assistance.
2. Information Automatically Collected:

Usage Data: Device information, browser type, IP address, interaction with the Site (via cookies and similar technologies).
3. Information From Third Parties:

We collect data from service providers, such as Shopify, to facilitate orders and process payments.
How We Use Your Information
Order Fulfillment: To process your orders and deliver products.
Customer Support: To respond to inquiries and provide assistance.
Marketing: To send promotional communications (with your consent).
Security: To protect against fraud and ensure the security of the Site.
Cookies
We use cookies to improve your experience on our Site. Cookies allow us to:

Ensure the proper functioning of the Site.
Analyze user interactions to improve performance.
You can manage cookies through your browser settings. Disabling cookies may impact the functionality of certain features.

For more details on cookies used by Shopify, please refer to their Cookie Policy.

In the unlikely event of a data breach that affects your personal data, we will notify you and the relevant authorities within 72 hours, as required by GDPR.

Disclosure of Personal Information
We may share your personal information with:

Service Providers: For order processing, payment handling, and customer support.
Legal Compliance: To comply with legal obligations or respond to requests from authorities.
Business Partners: For advertising and marketing purposes, based on your consent.
Your Rights
Depending on where you live, you may have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate information.
Deletion: Request that we delete your personal information.
Withdrawal of Consent: Withdraw consent for data processing at any time.
To exercise your rights, please contact us at himoonypaw@gmail.com.

Data Security and Retention
We take reasonable steps to protect your personal information, but no system is completely secure. We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Third-Party Links
Our Site may contain links to other websites that are operated by third parties. These websites may have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices, content, or security of these third-party sites. Once you leave our Site or are redirected to a third-party website, this Privacy Policy will no longer apply.

Children’s Data
We do not knowingly collect or solicit personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@moonypaw.com. We will take steps to delete the information as soon as possible if we become aware that we have collected personal information from a child under 16 without verification of parental consent.

Automated Decision-Making
We do not engage in automated decision-making or profiling that has a legal or significant effect on individuals. This means we do not make decisions about you solely based on automated processing of your personal information without any human involvement, including decisions that would affect your legal rights or your ability to use the Services.

Right to Complain to a Supervisory Authority

If you believe that we have not complied with your data protection rights under the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with a supervisory authority.

In the United Kingdom, you can contact the Information Commissioner’s Office (ICO), which oversees data protection compliance. If you are located in another European Union (EU) country, you may also lodge a complaint with the data protection authority in your country of residence.

Regular Reviews of Policy

We are committed to keeping this Privacy Policy up-to-date to ensure it accurately reflects how we collect, use, and safeguard your personal information in compliance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

We will review and update this policy regularly to reflect changes in our practices, legal requirements, or technological developments. Any updates to the policy will be posted on this page with the "Last Updated" date modified accordingly.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If there are significant changes to the way we handle personal data, we will notify you either through the email address you have provided or by placing a prominent notice on our website.

Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us:

Email:  info@moonypaw.com