FAQs
Do I need to freeze Moony Paw's products?
Our dried sprays and forages are 100% organic and entirely natural, without any artificial additives or preservatives. To maintain their optimal freshness and quality, we recommend freezing these products for 48-72 hours upon receiving them. This step is an excellent way to ensure that your pets enjoy the very best of nature. Some of our treats are ready to use right away—please check the specific care instructions provided with each item.
Where do you source your ingredients from?
We source our ingredients from all across Europe, including countries like Lithuania. Our suppliers are carefully selected to ensure that they meet our high standards for organic and sustainable practices. This allows us to provide the best and most natural products for your pets.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at info@moonypaw.com. We can accommodate changes or cancellations only if the order has not yet been processed for shipping. This ensures that we can address your request in a timely manner.
How should I introduce new treats to my pet?
Introduce any new treat slowly into your pet’s diet, particularly if they have a sensitive stomach. Start with a small amount, and gradually increase it if no adverse reactions occur.