Leveringspolitik
ALL ORDERS ARE SHIPPED FROM THE UNITED KINGDOM
WHERE ARE WE SHIPPING?
| COUNTRY | SHIPPING TIME | SHIPPING COST |
| United Kingdom | 2-3 Business days | £3.99 GBP |
| Europe | 5-6 Business days | £15.00 GBP |
| United States | 6-7 Business days | £19.99 GBP |
| Rest of the world | 6-7 Business days | £25.00 GBP |
Processing time after an order is placed: 1-2 business days.
INTERNATIONAL ORDERS
Before placing an international order, we kindly request that you thoroughly review your country's laws, regulations, and restrictions governing imports. To ensure compliance with local requirements, we recommend reaching out to your customs office for comprehensive information on potential additional costs, including import duties or taxes, that may be imposed. Please be aware that these expenses are not incorporated within our prices and are solely the responsibility of the buyer. We appreciate your understanding and cooperation in adhering to these guidelines.
ORDER PROCESSING
During order processing, we get your order ready for shipment and inspecting products to make sure they meet our quality standards.
SHIPPING TIME
Shipping time starts from the date we ship your order, not when you placed it. Sometimes, the delivery might take longer than expected due to reasons like an incorrect address, customs clearance, or other factors beyond our control.
EXCEPTIONS
Please make sure to provide accurate address details, including the street number or building number if applicable. We can't be responsible if the delivery fails due to mistakes made by customers. Negligence includes things like giving us the wrong order address, contact number, or consignee's name. Unfortunately, we won't be able to give you a refund if this happens. If you realize there's an error in your order information, please contact us at info@moonypaw.com with your order number and the correct details as soon as possible.
STILL NEED HELP?
If you still have questions or need assistance, please email us at info@moonypaw.com. We're here to help and will do our best to assist you!