FAQs
Do I need to freeze Moony Paw's products?
Some of Moony Paw's products may require freezing for 48-72 hours upon receiving them, while others are ready to use straight out of the package. To ensure proper care and usage, always refer to the care instructions provided in the product description. These instructions will specify whether a particular product requires freezing or any other specific handling.
Where do you source your products from?
We source our products from all across Europe, including countries like Lithuania, United Kingdom. Our suppliers are carefully selected to ensure that they meet our high standards for natural and sustainable practices. This allows us to provide the best and most natural products for your pets.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at info@moonypaw.com. We can accommodate changes or cancellations only if the order has not yet been processed for shipping. This ensures that we can address your request in a timely manner.
How should I introduce new treats to my pet?
Introduce any new treat slowly into your pet’s diet, particularly if they have a sensitive stomach. Start with a small amount, and gradually increase it if no adverse reactions occur.